Deflect your queries
to AI instantly
Deflect turns your documentation and other knowledge sources into an intelligent AI agent that intercepts and resolves customer queries automatically. Only the complex issues that truly require human touch are passed through to your support team.
How it works
Live in under five minutes
Connect
your knowledge
Upload documents, PDFs, or paste URLs. Deflect ingests everything and builds a knowledge graph your agent can reason over.
Configure
your agent
Define the persona, tone, escalation rules, and business hours. Wire up custom API functions for live actions.
Deploy
& start deflecting
Embed the widget on your site with one line of code. Watch queries get resolved before they ever reach your inbox.
Platform
Everything your support
team actually needs
AI Agents
Custom personas, escalation rules, and knowledge bases — each agent built for your specific workflow.
Live Chat & Handoff
Seamless AI-to-human escalation. Internal notes, @mentions, and real-time collaboration built in.
Ticketing
Track, prioritize, and resolve every issue. Nothing falls through the cracks.
Analytics
Sentiment analysis, deflection metrics, agent leaderboards — make data-driven decisions.
Custom Functions
Connect your APIs. Book appointments, check orders, process payments — all inside the chat.
Widget & Integrations
One-line embed. Freshchat native. More integrations coming soon.
Highly Configurable
AI Support Platform
Deflect adapts to your workflow, not the other way around. From agent configuration to automated knowledge syncing.
Configure the agents you want
Create specialized AI agents tailored to your specific business needs. Whether it's support, sales, or technical help, you define the persona and the goals.
Integrations
Fits into your stack
Embed the widget, connect Freshchat, or set up branded email.
Web Widget
One-line embed on any site
Freshchat
Native integration
Email Tickets
Reply via branded email
Slack, WhatsApp, and more coming soon
Frequently Asked Questions
Everything you need to know about Deflect
Get Started
Ready to start deflecting?
Set up in under 5 minutes. No credit card required.
Free forever plan available.