Your supportthat deflects
Turn your knowledge base into an AI agent that intercepts and resolves customer queries instantly. Complex issues reach the right human every time.
Everything support teams need.
Nothing they don't.
AI Agents
Build agents with custom personas, tone, and escalation rules. Attach knowledge bases, set working hours, and define exactly when to hand off to a human.
Live Chat & Handoff
Seamless AI-to-human escalation with internal notes, @mentions, and real-time collaboration. Your team picks up exactly where the AI left off.
Smart Ticketing
Async support with Ticket Only mode — AI captures the user's email, creates a unique ticket ID, and preserves the full transcript for follow-up.
Contacts & CRM
Full contact management with custom attributes, CSV import/export, channel preferences, and bulk operations — all linked to conversation history.
Email Campaigns
Reach customers proactively with targeted email campaigns. Audience preview, delivery metrics, and unsubscribe management built in. WhatsApp campaigns coming soon.
Custom Functions
Connect your APIs so the agent can book appointments, check orders, or process payments — all inside the chat. Test before deploying with the in-dashboard Test API panel.
Knowledge Base
Upload PDFs, markdown, and ZIP archives, or point at your sitemap for automated web crawling. Auto-sync schedules keep your AI current with daily, weekly, or monthly refreshes.
Analytics
Deflection metrics, sentiment analysis, agent leaderboards, and custom charts. Understand what your AI resolves and where customers still need humans.
Three steps.
Live in under five minutes.
Aria
AI Support Agent · online
live demo · loops automatically
Built to handle anything.
At any hour.
Fits into your stack
from day one.
Connect your channels, AI models, and knowledge sources in minutes.
“Deflect now handles 80% of our incoming support queries automatically. Our team finally has time to focus on complex issues that actually need a human.”
Priya Sharma
Head of Customer Success, TechScale
80% query deflection
Simple, transparent
pricing
Start free and scale as you grow. No hidden fees, no surprises.
Free Forever
For testing and personal projects
- 100 credits/month
- 1 Agent seat
- 1 Knowledge base
- Basic AI models
- 1 Web crawler
- 20 pages/crawler
Starter
For small teams and startups
- 4,000 credits/month
- 1 Agent seat
- 2 Knowledge bases
- All AI models
- Human chat escalation
- 1,000 monthly emails
- 1 Email domain
- 1GB attachment storage
- 3 Web crawlers
Growth
For growing businesses
15,00020,000 credits/monthLaunch bonus- 3 Agent seats included
- 5 Knowledge bases
- All AI models
- Human chat escalation
- 5,000 monthly emails
- 2 Email domains
- 5GB attachment storage
- 5 Web crawlers
- 500 pages/crawler
Scale
For large scale applications
40,00050,000 credits/monthLaunch bonus- 5 Agent seats included
- 10 Knowledge bases
- All AI models
- Human chat escalation
- 20,000 monthly emails
- 2 Email domains
- 20GB attachment storage
- 10 Web crawlers
- 1,000 pages/crawler
Enterprise
Custom scale, dedicated support
- Custom credits
- Custom agent seats
- Custom knowledge bases
- Custom integrations
- Dedicated support
- SLA guarantee
- Custom web crawlers
All plans include SSL, 24/7 uptime monitoring, and automatic knowledge base updates. Compare all features →
Questions?
We have answers.
Everything you need to know about Deflect. Can't find the answer? Email our team.
Deflect turns your documentation, PDFs, and website URLs into an intelligent AI support agent. It intercepts incoming queries on your support channels, analyzes them against your knowledge base, and provides instant answers. For complex issues, it seamlessly escalates to your human agents based on their availability.
Yes! You can fully customize the agent's name, tone, and persona to match your brand's voice. You can also set specific rules for when a query should be escalated to a human agent immediately.
Deflect provides built-in live chat and ticketing. You can embed the customizable web widget on any website, connect Freshchat for native escalation, and configure email and WhatsApp for campaigns and async support. More integrations are always in progress.
Live Chat connects users in real time with a human agent when needed. Ticket Only mode is for async teams — the AI captures the user's email and issue, creates a unique ticket ID, and your team follows up by email at their own pace. You can also schedule Live Chat by business hours so it switches automatically.
Your documentation and support history are used only to answer questions from your users — they are never shared with third parties or used to train shared models. Data is stored securely and access is scoped to your organisation.
Custom Functions let your AI agent call your own APIs in real time — so it can check order status, book appointments, process returns, or look up account details directly inside the chat. You configure the API endpoint, parameters, and security headers in the dashboard, and test them before going live.
Yes — our Free Forever plan is completely free and lets you test Deflect's core capabilities. You can upgrade to a paid plan anytime as your query volume or team size grows.
Ready to start
deflecting?
Set up in under five minutes. No credit card required. Free forever plan available.
No credit card required · Free forever plan available